Customer Resources


We're thrilled to be partnering with you! Take advantage of the resources on this page to become more familiar with WELLBEATS and learn how to attract and engage participants in programming. Take advantage of our Customer Success Guide for best practices that you can use throughout your journey. 

Download The Customer Success Guide

WELLBEATS Marketing Resources


Take advantage of our pre-made flyers, posters and more to spread the word about WELLBEATS for your community. 

Share the benefits of the WELLBEATS experience in your facility - anytime!

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In Facility Poster

Share the benefits of the WELLBEATS experience in your facility - anytime!

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In Facility Poster

Share the benefits of WELLBEATS User Streaming that participants can use to take Office Breaks right from their desk!

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At Work Poster

Share the benefits of WELLBEATS User Streaming at home with clases for the whole family! 

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OntheGo Poster

Share the benefits of WELLBEATS User Streaming - take classes anytime, anywhere!

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OntheGo Poster

Send our tri-fold brochure to your local printer and share the WELLBEATS experience with your community.

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OntheGo Poster

Send our InFacility Only Flyer to your local printer and share the WELLBEATS experience with your community.

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OntheGo Poster

Use these images to display a slideshow of messages on any TVs or digtial displays in your facility. 

In Facility Only
In Facility + User Streaming
1.0 Kiosk - In Facility Only

Share the WELLBEATS experience using our 90 second video. 

Explainer Video
Sizzle Reel

OntheGo Poster

Download our frequently used images to use in your communications about WELLBEATS.

 

Utilize this visual example and pre-written copy as you build your email communications about WELLBEATS.

 

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Do you have an idea for a future marketing resource? Would you like to request a native file? Complete the Marketing Request form. 

 

Educational Videos

Take a few minutes to familiarize yourself with the WELLBEATS Player, some basic features and engagement best practices! 

 



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Frequently Asked Questions

Contact a Client Service team member for more information about changing your content subscription.

clientservices@wellbeats.com | 855.520.7500

At WELLBEATS, we produce all of our own programming to best meet the needs of our diverse populations and give participants more of what they love. We release new classes at a minimum of three times per year. These classes could be updates in an existing channel, or a new channel all together. As long as your system is connected to the internet, these updates take place automatically.

As long as your system is connected to the internet, you will receive the regularly scheduled updates automatically. There is nothing you need to do on your end. Each of our three content subscription options offer a different collection of channels, workout plans and fit tests, so be sure to familiarize yourself with our package subscription options to ensure you have the right variety of classes to serve your audience.

We typically send out an email communication to clients with class release details and preview videos a few weeks prior each content release. If you’re not already subscribed to our Customer Newsletter, be sure to add you and your team.

SUBSCRIBE TO OUR CUSTOMER NEWSLETTER

If your in-facility system is not working properly, you can try rebooting it to see if that resolves your issue. Depending on the model of your system, rebooting your system is done differently. Contact a support representative to walk through a clean reboot or troubleshoot your issue. Do NOT unplug your system.

support@welleats.com | 855.520.7500

If you’re already offering WELLBEATS in your facility and would like to give participants access to WELLBEATS at home and on the go, you can add User Streaming licenses to your monthly content subscription.

Contact a WELLBEATS team member for pricing based on the size of your audience.

clientservices@wellbeats.com | 855.520.7500

An active internet connection is required for the scheduling feature to work. Ensure that your WELLBEATS system is connected to the internet, and if you are still having issues, contact WELLBEATS Support.

Download our Recommended Fitness Equipment List for a break down of which equipment and how frequently

Recommended Fitness Equipment List

All other inquiries, please contact WELLBEATS Support 855.520.7500

For our 1.0 software (utilized on floor standing and large mounted kiosks) you can cancel the class within the WELLBEATS 1.0 management portal at least 1 hour in advance of the start time. You can also cancel the class at the kiosk utilizing your Coordinator Login credentials .

For our 2.0 software (utilized on the flat panel touchscreens) you can cancel the class within the WELLBEATS portal at least 15 minutes in advance of the start time. You can also cancel the class at the touchscreen after the class begins by hitting the back arrow in the upper left-hand corner.

If you have a class scheduled to automatically start in the near future, your system may only allow you to search for, play or schedule classes that you would have enough time to complete in that window of time.

If you have a projection system, we highly recommend always having a spare lamp on site as they are not typically a product you can buy in a store. You can purchase spare lamps directly from WELLBEATS.

ORDER A LAMP

If your business is being sold or under new ownership, you will need to transfer the license and subscription to a new owner. Each of you will need to fill out respective forms to transfer ownership. Feel free to reach out to WELLBEATS Client Services with any questions.

Change of Ownership Form – Previous Owner
Change of Ownership Form – New Owner

If you would like to update your billing information, you can do so by completing the form below.

PAYMENT AUTHORIZATION FORM

If you have questions or concerns about your current bill or account information, contact the WELLBEATS Billing Department.

billing@wellbeats.com | 855.520.7500

For our 1.0 software (utilized on floor standing and large mounted kiosks), visit the 1.0 management portal and select “Forgot Password”.

For our 2.0 software (utilized on the flat panel touchscreens and the mobile app), visit the WELLBEATS portal and select “Forgot Password”.

Download the WELLBEATS Warranty guide

WELLBEATS Warranty