As a Client Service Advisor, you’re highly skilled at identifying our clients’ needs and concerns to then follow up with clear, thoughtful guidance on ways to proceed. You, along with the Support team, are the first person clients and members will contact when problems arise and you put in the extra effort to guide them – advising how to apply marketing resources, educating on successful implementation, updating client details, and even aiding in the purchase of new Wellbeats products. You will handle level 1 inbound communications relating to general inquiries from clients and customers, answer questions from clients, members, and internal staff, and address technical issues that may arise. Always curious, you stay on top of new products, features, and initiatives and are ready to apply your learning in client interactions. Your success is measured by team and individual productivity as well as Wellbeats’ overall performance. You are proud to represent Wellbeats and feel great satisfaction from helping clients and members develop long lasting relationships with Wellbeats.