My classes are buffering, what do I do?

You are here:
< All FAQs

If you are experiencing video buffering while playing Wellbeats classes, please see the below:

If using our Wellbeats mobile app –

  1. Verify your device is connected to a reliable network
  2. Ensure the Wellbeats app is up-to-date
  3. Check that your device is running the latest operating system (no pending software updates)
  4. Uninstall and reinstall the Wellbeats app
  5. Restart your device
  6. Sign into the Wellbeats app and play a class

If after following the above steps you are still experiencing issues, please email support@wellbeats.com with a screenshot of the error, the type of device/model used, and your device’s operating system version.

 

If using our Wellbeats web portal – 

  1. Verify your device is connected to a reliable network
  2. Ensure your web browser is up-to-date (Recommended web browsers include the latest version of Chrome, Firefox, Microsoft Edge, or Safari for optimal performance)
  3. Check that your device is running the latest operating system (no pending software updates)
  4. Restart your device
  5. Sign into the Wellbeats app and play a class

If after following the above steps you are still experiencing issues, please email support@wellbeats.com with a screenshot of the error, the type of device/model used, your web browser and version, and your device’s operating system version.

 

If using the Wellbeats TV app on Apple TV – 

  1. Verify your Apple TV is connected to a reliable network
  2. Ensure the Wellbeats TV app is up-to-date
  3. Check that your Apple TV is running the latest operating system (no pending software updates)
  4. Uninstall and reinstall the Wellbeats app
  5. Restart your Apple TV
  6. Launch the Wellbeats TV app and play a class

If after following the above steps you are still experiencing issues, please email support@wellbeats.com with a screenshot of the error, the Apple TV model used, and your tv OS version.

Table of Contents