Military

We’re so excited to be partnering with you!

Check out a variety of resources below to learn more about the Wellbeats system and how to educate, attract, and engage your Wellbeats users.

Promote Your Facility

Marketing Kits

January Marketing Kit - Workout Goals

Did you know you are 42% more likely to achieve your goal when you write it down? Our January Marketing Kit includes marketing materials for you to use to promote setting goals for a healthier tomorrow.

Marketing Sample
February Marketing Kit - American Heart Month

It’s time to move with heart. Our February Marketing Kit is all about “American Heart Month” and includes resources to engage your users and promote a happy, healthy lifestyle.

Marketing sample
March Marketing Kit - National Nutrition Month

Maintaining a healthy lifestyle is more than just fitness. To celebrate National Nutrition Month, Wellbeats instructor Dr. Kim shares several tips and resources for healthy eating.

corporate wellness
April Marketing Kit - Stress Awareness Month

April is Stress Awareness Month! Download the Wellbeats April Marketing Kit for tips, techniques, and even class recommendations for reducing stress.  You can also share videos and blog posts directly with your users.

Stress Awareness Month
May Marketing Kit - National Bike Month

May is National Bike Month! Download the Wellbeats May Marketing Kit for tips, techniques, and even class recommendations for all things cycling.  You can also share videos and blog posts directly with your users.

National Bike Month
June Marketing Kit - Improve Core Strength Workout Plan

Get fit to the core this summer! Promote the Wellbeats 4-week “Improve Core Strength” workout plan for a day-by-day schedule of classes to tone and define your core.

Improve Core Strength
July Marketing Kit - Workouts for Kids

Running out of summer activity ideas for your kids? Download the July Marketing Kit for information about our Wellbeats children’s programming channels* + a bonus Kid-Friendly Workout Activity printout!

 

 

 

 

*May vary according to your Wellbeats content subscription

Release Energy with Wellbeats
August marketing kit coming soon!
September marketing kit coming later!
October Marketing Kit - National Health Education Week

National Health Education Week is organized by the Society of Public Health and Department of Health and Human Services and celebrated every year during the third week of October. Join us as we learn about mindfullness, injury prevention, and fitness.

Marketing Sample
Nov/Dec Marketing Kit - Maintain Don't Gain

This 4-week workout plan is designed to provide quick and efficient workouts, all just 20 min or less. Using a combination of HIIT, kickboxing, yoga and strength training, get ready to maintain your level of fitness – without missing out on all the holiday fun.

Marketing Sample
Nov/Dec Marketing Kit - Maintain Don't Gain

This 4-week workout plan is designed to provide quick and efficient workouts, all just 20 min or less. Using a combination of HIIT, kickboxing, yoga and strength training, get ready to maintain your level of fitness – without missing out on all the holiday fun.

Marketing Sample

Learn how to administer the Wellbeats app.

Learn how to navigate the Wellbeats app.

Frequently Asked Questions

Got a question for us? See our most commonly asked questions below or contact us directly at support@wellbeats.com.

Fitness Content and Subscription Questions

What subscription package do I have available on my Wellbeats system?

Military customer has subscribed to the Premium content subscription level including classes for adults as well as youth and seniors.  In addition you also have access to the “Fit for Duty” classes provided by MWR.

To learn more about your package, click here.

How do I learn which channels, classes, fit tests and workout plans are included in my subscription?

To learn more about what is included in each subscription package, please visit: www.wellbeats.com/programming.

How do I change my content subscription?

Because your Wellbeats kiosk is offline it is not possible to change the content subscription.

Do I receive new classes?

All classes have been pre-loaded to your Wellbeats kiosk and you will not receive additional classes as part of your subscription.

Is there a limit to the amount of classes I can participate in per month?

Nope! You have unlimited access to all Wellbeats classes included in your subscription package.

Account Administration

Class Scheduling

Can I schedule a class to automatically play at a certain time?

Yes, you can schedule a class to play at a specific date or time by logging into your Wellbeats Kiosk using your administrator credentials (username: coordinator pasword: Wellbeats). Scheduling classes in advance is a great way to promote Wellbeats and increase user engagement.

Once logged into the kiosk, to schedule a class, navigate to the class you would like to schedule. On the class details page, select Schedule Class. Select the date and time you would like to schedule, then select Schedule.

How do I cancel a scheduled class?

You may cancel the class by logging into the kiosk with your administrator credential (username: coordinator password: Wellbeats) at least 15 minutes in advance of the start time. You can also cancel the class at the touchscreen after the class begins by selecting the back arrow in the upper left-hand corner.

When scheduling, why am I sometimes limited to only certain classes?

If you have a class scheduled to automatically start in the near future, your system may only allow you to search, play or schedule classes that you are able to complete in that window of time.

User Management

How do I create an administrator login for my account?

You already have an administrator account to use for logging into the kiosk!  Your username is “coordinator” and your password is “Wellbeats”. If you have trouble logging in please contact support.

support@wellbeats.com | 855.520.7500

Reporting

Will I be given reports so I can track my users' login history?

You can view usage history by navigating at the kiosk to Menu>Dashboard.

Maintenance and Repair

My projector lamp needs to be replaced. How can I order a new one?

Although Wellbeats does not sell replacement lamps for projectors, you can purchase them directly via many online retailers.  Check your projector for the model number and search online for the correct lamp model number listed below:

Projector Model #                            Replacement Lamp #

Vivitek 755-st                                    5811118004-svv

What fitness equipment is recommended for Wellbeats classes?

To view recommended fitness equipment for Wellbeats classes, please download our Recommended Fitness Equipment List here:

Recommended Fitness Equipment List

What is the product warranty?

Your new Wellbeats kiosk (touchscreen computer) comes with a 4 year limited warranty.  Components of the system, such as projectors and speakers, are out of warranty.  To troubleshoot your hardware contact support@wellbeats.com.

My in-facility system is not working properly. What do I do?

If your in-facility system is not working properly, you can try to reboot it. Rebooting our system is operated differently depending on the model of your system. Contact a support representative to walk through a clean reboot or troubleshoot your issue. It is important to NOT unplug your system.

support@welleats.com | 855.520.7500

Personal Class Streaming Troubleshooting

I am having trouble streaming video from my computer, what steps can I take to troubleshoot?

1. Check your wireless connection to ensure you have strong signal strength.  Disconnect and reconnect to your network.
2. Close all applications and re-boot your computer.  Reconnect to your network.
3. Check your web browser to ensure it is a supported version.  If you have another browser try playing the video from that browser.
4. Clear your browser’s cache.  To find out how to do this, search for ‘clear cache’ in your browser’s help menu.  Once cache has been cleared close and re-open the browser and sign in to portal.wellbeats.com.

My video frequently buffers on my computer. How can I fix?

Wellbeats requires a solid Internet connection in order to stream video. If video frequently buffers when playing videos at portal.wellbeats.com, try these steps:

Step 1: Check your wireless signal strength
If you’re using a wireless network, check the wireless signal strength on your computer. If you have a weak wireless signal (one or two signal bars), look online for ways to strengthen the wireless signal (i.e. moving your computer closer to your wireless router).

Step 2: Check the speed of your Internet connection
Check the speed of your Internet connection by using an online site such as speakeasy.net/speedtest. A high-speed connection with a minimum download speed of 3 Mbps is needed to stream videos. If you find that your download speed is less than 3 Mbps, contact your Internet provider for help.

Step 3: Power cycle your computer and network devices
Try power cycling your computer and network devices:

1. Close all apps and then turn off your computer.
2. Unplug the power cord from your network devices (i.e. modem and router).
3. Plug in your network devices one at a time, letting each device power up before connecting the next (start with the modem first).
4. Turn on your computer and go to portal.wellbeats.com.
5. Try playing a class.

Step 4: Try a wired connection
Try connecting your connected TV device, game console, or computer to your home network using an Ethernet cable.

The steps above typically resolve issues with your Internet connection. However, if you continually experience frequent buffering when streaming video, you might want to investigate further by monitoring fluctuations in your connection speed over time and working with your broadband provider to troubleshoot any issues.

Video is blurry, pixelated, or poor quality on my computer. How can I fix?

Wellbeats streams video at the highest quality possible. Internet connection speed or network bandwidth can impact the quality of video playback. A high-speed connection with a minimum download speed of 3 Mbps is required.
When streaming video, Wellbeats adjusts the video quality based on the strength of your network bandwidth and connection speed. If the network bandwidth is too low or the connection speed commonly falls below 3 Mbps, you might get a lower resolution video or only audio playing. If the Internet connection drops altogether, video will stop playing and you’ll be prompted to reconnect.