Job Openings

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Client Success Manager

Status:
Full-Time
Start Date:
10/31/2021
Location:
Test Field:

Remote Or On-Site at Corporate HQ (St. Louis Park, MN)

Description:

This position is responsible for driving the execution of our engagement plan to engage and retain B2B clients and their employees with Wellbeats.  The role is analytical, detail oriented, and results and execution focused.  This role will work with a portfolio of small to mid-size corporate clients as their designated Client Success Manager.  This individual must work well in a fast paced, entrepreneurial environment with an emphasis on collective, collaborative teamwork. 

  • Primary contact and Client Success Manager for small to mid-size corporate clients.  This includes training administrators, communicating and promoting best practices, marketing support, reporting, engagement campaigns, and incentive programs. 
  • Execute engagement plan strategies and tactics
  • Direct responsibility for driving engagement and retention from your client portfolio
  • Enhance the client journey by finding new ways to drive engagement and client satisfaction
  • Work with the Implementation Team to create smooth handoffs at launch to ongoing support
  • Provide input on the creation of client support resources
  • Communicate with current and new clients for training, product launches/enhancements and product education
  • Manage contract renewals and expansion of services for your client portfolio
  • Measure and report performance on engagement, marketing campaigns, and assess against goals (ROI and KPIs)
  • Identify and work with marketing to create case studies and client success stories
  • Monitor market trends, research consumer markets and competitors’ activities to identify opportunities
  • Working closely with all aspects of the business to gather product and channel insights

Additional Requirements:

  • You are passionate about Wellbeats and are eager to share that passion with others.
  • You are willing to learn and embrace the guidelines behind Wellbeats’s service and values.
  • You have strong people skills- you’re approachable, a good listener, and are empathetic.
  • You are detail-oriented and skilled in multitasking.
  • You are a self-starter ready to contribute your ideas and skills and take action.
  • You appreciate collaboration and working closely with your team to solve problems.
  • *Accepting applicants located in the Twin Cities area only at this time.

Key Qualifications:

  • Work experience- Candidates must have a minimum of 5 years of client service and engagement experience with technology solutions in the corporate wellness market
  • Personal skills/traits- Must be highly detail and accuracy oriented, strong analytical skills, a problem solver, organized, a good oral and written communicator, passionate about fitness/wellness, have a positive attitude and be a self starter
  • Education- 4 year post-secondary degree

About Wellbeats:

Wellbeats pioneered the virtual group fitness category and is a leading provider of technology-enabled wellness programming for facilities of all kinds. We are passionate advocates for health and wellness and get excited about enabling our B2B customers to better serve the needs of their diverse client base. Our top customers include the leading Fitness brands (Anytime Fitness, In Shape, Retro Fitness, etc), forward-thinking corporations (Intel, LinkedIn, Google, Zappos, etc.), and the United States Military. A two-time recipient of the Inc. 500 award (America’s fastest-growing private companies) Wellbeats is a fast-growing, high-energy, and exciting place to work.  Health and Wellness is a great lifestyle industry and at Wellbeats we have the privilege to live the lifestyle and enable others to do the same. Our company values are important to us. We are looking for team players that exhibit the following core values:

Our company values are important to us. We are looking for team players that exhibit the following core values:

Passion – Operate with a sense of urgency, enthusiasm, initiative, and commitment
Authenticity – Deliver genuine experiences that foster meaningful connections
Integrity – Commit and execute with honesty, credibility, and reliability
Innovation – Continue to lead health and fitness industry in ways to engage more people
Collaboration – Work together as a TEAM to meet our clients’ and business’ objectives

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