FAQs

If you currently offer Wellbeats at your organization, a Wellbeats account is already created for all eligible members. Please contact clientservices@wellbeats.com for additional assistance on member setup.

Your members can access Wellbeats directly on their personal devices. The Wellbeats app is available for download via the App Store (for iOS), Google Play Store (for Android), and Microsoft Store (for Windows). You may also access Wellbeats on a computer via the website portal: portal.wellbeats.com, or cast to a TV. Download this guide for access instructions by device.

Note: Some exclusions apply. Actual design and navigation may vary depending on your device. For clients with an integration, please contact the partner support team with access instructions.

If you have opted in for Wellbeats to send Welcome and Re-Welcome Email campaigns, your members will be notified through email directly from Wellbeats.
Learn more about the Wellbeats Welcome Email Campaign:
Learn more about the Wellbeats Re-Welcome Email Campaign:
If your members have opted in to receive push notifications on their Apple or Android devices, they will also receive ongoing reminders and behavior-based push notifications sent directly to their phone and/or tablet.

We encourage you to follow our best practices to increase enrollment and engagement with your Wellbeats virtual wellness offering. This includes promoting a Wellbeats program, leveraging a champion network, and utilizing monthly marketing kits. Please see this page for resources to help you get started

For member support (such as password resets, app troubleshooting, and login help), please contact Wellbeats Support at support@wellbeats.com.
For client support (such as new member uploads, reporting requests, eligibility file questions, Re-Welcome campaign setup), please contact Wellbeats Client Services at clientservices@wellbeats.com.