Member Resources

FAQs

Client FAQs

How do I create a Wellbeats account?

If Wellbeats is offered to you as a virtual wellness offering through an employer, health plan, multifamily community, or other affiliated facility – an account has already been created for you! You do not need to create an account.

How can I find out if I have an account?

If you believe you have a Wellbeats account but haven’t received login credentials through a welcome email from Wellbeats, please contact your sponsoring organization for guidance.
Examples of sponsoring organizations include:
• Employer
• Health Plan
• Multifamily Community
• Health, Fitness, or Community Facility
• University or College

I tried resetting my password but did not receive an account verification email. What should I do?

After selecting “Forgot Password”, you should receive an account verification email. If 30 minutes have passed and you still have not received an email, you may not have a Wellbeats account associated with that email address. Alternatively, your sponsoring organization may not use emails when creating member accounts.
For additional support, contact Member Support at support@wellbeats.com.

How can I access Wellbeats?

The Wellbeats app is available for download via the App Store (for iOS) and Google Play Store (for Android). You may also access Wellbeats on a computer via the website portal: portal.wellbeats.com.

What types of classes does Wellbeats offer?

Wellbeats is for everyone! You can find 1000+ fitness, nutrition, and mindfulness classes for all ages, levels, abilities, and interests. Examples include yoga, HIIT, running/walking, meditation, healthy recipes, injury prevention, kids activities, office breaks, and so much more.