Member Resources

FAQs

Member FAQs

How do I create a Wellbeats account?

If Wellbeats is offered to you as a virtual wellness offering through an employer, health plan, multifamily community, or other affiliated facility – an account has already been created for you! You do not need to create an account.

How can I find out if I have an account?

If you believe you have a Wellbeats account but haven’t received login credentials through a welcome email from Wellbeats, please contact your sponsoring organization for guidance.
Examples of sponsoring organizations include:
• Employer
• Health Plan
• Multifamily Community
• Health, Fitness, or Community Facility
• University or College

I tried resetting my password but did not receive an account verification email. What should I do?

After selecting “Forgot Password”, you should receive an account verification email. If 30 minutes have passed and you still have not received an email, you may not have a Wellbeats account associated with that email address. Alternatively, your sponsoring organization may not use emails when creating member accounts.
For additional support, contact Member Support at support@wellbeats.com.

How can I access Wellbeats?

The Wellbeats app is available for download via the App Store (for iOS) and Google Play Store (for Android). You may also access Wellbeats on a computer via the website portal: portal.wellbeats.com.

What types of classes does Wellbeats offer?

Wellbeats is for everyone! You can find 1000+ fitness, nutrition, and mindfulness classes for all ages, levels, abilities, and interests. Examples include yoga, HIIT, running/walking, meditation, healthy recipes, injury prevention, kids activities, office breaks, and so much more.

Can I turn on closed captioning?

Yes, closed captioning is available to display a text version of what is being said on screen. Closed captioning is available in English, Spanish, and French for most classes.

To do this, select the “CC” closed captioning icon on the bottom of the class display screen and select English, Spanish, or French to automatically turn on subtitles. (Note: the closed captioning icon may display differently depending on your device.)